Customer Service

CUSTOMER SERVICE, SHIPPING AND RETURNS

CUSTOMER SERVICE CONTACT INFORMATION

1-312-440-1800
Monday through Friday 8:00AM-5:00PM (CST)

ORDERING INFORMATION 

Orders may be placed online or by phone (toll free).

Order Status
To check order status by phone, you may call Customer Service toll free, Monday through Friday 8:00AM – 5:00PM (CST). 1-312-440-1800

PAYMENT INFORMATION

Payment for online purchases can be made via the following major credit cards: MasterCard, VISA, Discover, American Express. In accordance with the law, state sales tax will be added (at the time of shipment) for orders shipped to Illinois, Wisconsin, North Carolina and Kentucky. Your bank statement will show charges from Edventure Promotions.

To pay via personal check or money order, please call Customer Service at 1-312-440-1800 to place your order. Checks must be made payable to Edventure Promotions. Please be sure to include shipping charges (see chart in Delivery section) and applicable state sales tax.

Cash or C.O.D's are not accepted as valid forms of payment.

SHIPPING AND DELIVERY

Production run will begin every Friday and take five (5) to seven (7) business days to complete. Orders received after 9:00 PM CST on Wednesdays will be included in the following Friday's production run.

Our standard shipping method is USPS. Normal transit times are 3-5 business days within the Midwest after the standard production time.

Shipping charges are based on a table rate shipping see below.

Order Value       Shipping Rate
$0-$50                 $10.00

$51-$75               $15.00

$76-$150             $17.00

$150+                  $20.00

Credit card orders will automatically be charged shipping amounts at time of shipment. Once you have completed your order online, you will receive an automated email confirmation of your order.

PRODUCTION TIMES ARE ESTIMATES AND NOT GUARANTEED. IF YOUR ORDER IS NEEDED BY A SPECIFIC DATE, APPROVAL IS REQUIRED PRIOR TO PLACING YOUR ORDER. Please contact us at team@edventurepromotions.com  and write "GCFD EVENT SENSITIVE" in the subject line.

Due to product demand, some items may be temporarily unavailable when your order is placed. You will be notified if any item is temporarily unavailable. You will be advised when the item will be available and given the option of shipping your order complete or shipping available items immediately and shipping the remainder of your order as soon as product is available.

 RETURN POLICY

If a product fails to meet your expectations,  you may return most new, unworn items within 14 days of delivery with a Return Authorization number (RA#)Please email team@edventurepromotions.com or call customer service at 1-312-440-1800. To request a return and RA#, please note your reason for wanting to return your order and we will refund, replace or exchange it for you.

Shipping charges are non-refundable. No returns will be accepted without an RA#. RA# must be displayed on outside of box(es), when returned.

 

PRICING INFORMATION

All prices are in US Dollars (USD), F.O.B. shipping point. Prices and specifications are subject to change without notice. All products are based upon availability. Some products are artist renderings and are subject to change in production. All trademarks and logos used on this site are either owned by Edventure Promotions or used with the permission of the Greater Chicago Food Depository.

 

SECURITY/PRIVACY

Our secure server software, Secure Sockets Layer (SSL), is the industry standard and among the best software available today for secure e-commerce transactions. SSL is an advanced encryption technology that safeguards your personal information and guarantees privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party.

 

WEB STORE MAINTENANCE

We will be performing regularly scheduled maintenance between the hours of 12 to 1 am CST on Tuesday, Thursday and Saturday.  At such times, the website may become inaccessible as maintenance is performed.  Thank you for your understanding.

 

CONTACT US

We Can Help! Call 312-440-1800
Customer Service Hours: Monday – Friday 8am - 5pm CST
If you have a question about your order, call us or send an email.